Frequently Asked Questions
1. How can I insure my safety when renting a limousine?
The best thing to do is ask the associate you are contacting if the limousine meets 3 requirements: the cars are registered with the State of Michigan, fully insured, and each car has an MDOT sticker.
2. Do you meet those three requirements?
Yes, yes, and yes. You can locate MDOT stickers are on the furthest back window on the driver's side
3. How do I know what car I’m renting?
We highly suggest to come down to the shop and see the car you are renting. Some businesses may promise you a new car for your evening, when in fact the car can be ten years old. It’s worth asking what year the car is you're renting.
4. What is “double-booking”?
Double-booking is a technique some companies use to maximize profits. While you are attending your event, instead of the car staying with your party for the duration of the event, the car would leave to transport another party to their event and return to pick your party up once your event ends.
5. Does Messer Limousine double-book?
Messer Limousine does not double-book. We believe the car and service you paid for should be available to you in the event that plans change or an emergency arises during your rental time.
6. When do I pay?
The deposit is due at the time you book your car, which is half of the total balance. The remaining balance is due at the end of the run.
7. Can I pay with a credit card?
Yes! We currently accept Visa, Mastercard, and American Express.
8. Do you supply alcohol?
We do not supply alcohol in the cars. You may bring your beverages of choice before the run and the car will be stocked with ice and glasses. We do not permit underage drinking or drug usage in our vehicles.
9. Who pays parking fees/tolls?
Any tolls/parking fees are passed along to the customer.
10. How much is driver gratuity?
Suggested driver gratuity is between 18%-20%. We ask you treat it the same as a restaurant; if you receive good service, tip what you feel is appropriate.
11. What if I need to cancel my limousine? What is the refund policy?
No deposit refunds 14 days prior to the event.
12. I have further questions. Who do I contact?
Feel free to give us a call at (734) 284-0477. We are open Monday-Saturday 7:30am-7pm and Sunday 12pm-7pm. You may also e-mail us at firstname.lastname@example.org or message us on Facebook.